Cancellation & refunds.

1. Cancel your subscription

Open My account, select Manage subscription, then Cancel subscription in the Stripe billing portal. Complete its confirmation before your next renewal to stop the next charge. Your account or portal shows when the paid period ends.

Cancellation stops automatic renewal. You keep eligible access and remaining usage until the end of the period already paid for. Uninstalling IvoryFX, signing out, or no longer using the service does not cancel billing.

If you cannot open the portal, email a cancellation request from your account email, or contact [email protected]. We will confirm when cancellation is complete. Do not send payment-card details or passwords.

2. Request a refund

We review every refund request individually. This includes first purchases, renewals, technical problems, and mistaken or duplicate charges. There is no automatic refund window or unconditional money-back guarantee. Legally required refunds are always honored.

Email [email protected] with the subject Refund request. Include your IvoryFX account email, the charge date, the receipt or invoice number if available, and a short explanation. Do not include your card number, security code, password, or confidential project files.

We will review the circumstances and tell you the decision and any effect on your subscription or access. Approved refunds are returned through the original payment method; your bank or payment provider controls when they appear. We do not promise a fixed bank processing time.

3. Unused usage & renewals

Cancellation does not automatically refund a paid month. Unused AI allowance does not have cash value, roll over, or automatically produce a prorated refund. These statements do not limit a refund required by law or one we approve after reviewing your request.

A refund request alone does not stop future renewal. If you want both, cancel through the billing portal and request a refund, or clearly ask support for both actions.

4. If something went wrong

For a download, installation, billing, or AI-access problem, send the step that failed, error text, and your Premiere and IvoryFX versions to [email protected]. See Help for common fixes.

Seller: IvoryFX LLC, South Dakota, United States. Our terms of service explain the plans, usage limits, and automatic monthly renewal. Nothing on this page takes away mandatory consumer rights.